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Privacy Policy for Nearo

Effective Date: January 26, 2026

Nearo ("Nearo," "we," "us," or "our") respects your privacy and is committed to protecting personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and the UK GDPR.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal data when you use the Nearo website, applications, and services (collectively, the "Service").

1. Who We Are (GDPR Disclosure)

For the purposes of GDPR and UK GDPR:

  • Data Controller: Nearo, for account, billing, and platform-level data
  • Data Processor: Nearo, when processing data on behalf of tutors, schools, or organizations using the Service

If you are using Nearo through a school, tutoring organization, or educator, that organization is typically the Data Controller for student-related data.

2. Personal Data We Collect

a. Data You Provide

We may collect:

  • Name
  • Email address
  • Account credentials
  • Billing information (processed by third-party payment processors)
  • Communications with Nearo (support, feedback)
  • Content you voluntarily share while using the Service

b. Data Collected Automatically

We may collect:

  • IP address
  • Device and browser information
  • Usage and diagnostic data (e.g., session timestamps, feature usage)
  • Log and security data

c. Audio, Video, and Screen Data

Nearo enables real-time audio, video, screen sharing, and remote control.

  • Sessions are not recorded by Nearo by default
  • If a user enables recording, they are responsible for obtaining appropriate consent
  • Media streams are processed transiently to provide the Service and are not stored unless explicitly configured

3. Legal Bases for Processing (GDPR / UK GDPR)

We process personal data under the following legal bases:

  • Contractual necessity: To provide and operate the Service
  • Legitimate interests: To improve reliability, security, and performance
  • Legal obligation: To comply with applicable laws
  • Consent: Where explicitly required (e.g., marketing communications)

Where we act as a data processor, processing is governed by our agreement with the data controller.

4. How We Use Personal Data

We use personal data to:

  • Provide, operate, and maintain Nearo
  • Enable live instructional sessions
  • Process payments and manage subscriptions
  • Communicate about service updates and support
  • Monitor security, fraud, and abuse
  • Analyze usage trends to improve the product

5. FERPA-Related Notice (Educational Use)

Nearo is frequently used in educational contexts, including tutoring and school-related instruction.

  • Nearo acts as a "school official" service provider under FERPA when used by educational institutions
  • Nearo processes student data only at the direction of the educational institution or educator
  • Nearo does not use student data for advertising or commercial profiling
  • Nearo does not claim ownership of student data

Educational institutions remain responsible for:

  • Providing required FERPA notices
  • Obtaining parental or student consent where required
  • Determining appropriate data retention policies

6. How We Share Data

We do not sell personal data.

We may share data with:

a. Service Providers

Including hosting, analytics, payments, and customer support providers, who process data solely to provide services to Nearo and under contractual confidentiality obligations.

b. Legal and Regulatory Requirements

Where disclosure is required by law or valid legal process.

c. Business Transfers

In connection with a merger, acquisition, or sale of assets.

7. International Data Transfers

Personal data may be processed in countries outside the EU or UK, including the United States.

Where required, Nearo relies on appropriate safeguards, such as:

  • Standard Contractual Clauses (SCCs)
  • Equivalent UK transfer mechanisms

8. Data Retention

We retain personal data only as long as necessary to:

  • Provide the Service
  • Meet legal and contractual obligations
  • Resolve disputes
  • Enforce agreements

Data processed on behalf of educational institutions is retained according to the instructions of the data controller.

9. Data Security

Nearo implements reasonable technical and organizational measures to protect personal data, including access controls, encryption in transit, and monitoring for abuse.

No system can be guaranteed to be completely secure.

10. Your Rights (GDPR / UK GDPR)

Depending on your location, you may have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request erasure ("right to be forgotten")
  • Restrict or object to processing
  • Data portability
  • Lodge a complaint with a supervisory authority

Requests should be submitted via the contact information below. If Nearo acts as a data processor, requests may be redirected to the relevant data controller.

11. Children's Privacy

Nearo does not knowingly collect personal data directly from children under 13 outside of an educational context.

Student participation occurs under the supervision and authority of tutors, educators, or institutions.

12. Cookies and Analytics

Nearo uses cookies and similar technologies to:

  • Maintain user sessions
  • Analyze usage and performance
  • Improve usability

You may control cookies through your browser settings.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date.

Continued use of the Service constitutes acceptance of the updated policy.

14. Contact Information

For privacy-related questions or requests:

Email: info@getnearo.com
Company: Nearo
Website: https://getnearo.com